viptek Privacy Policy

viptek collects the following types of information for the purposes of account creation, identity verification, transaction processing, and service improvement:

1.1 Personal Identification Information

• Full name, date of birth, and nationality
• Email address
• Residential address
• National ID (NID) or passport number (for identity verification)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction purposes)
• Deposit and withdrawal history
• Balance and betting history

1.3 Technical Information

• IP address and device type
• Browser type and version
• Cookie and session data
• Login time and location information
• Time spent on site and usage patterns

1.4 Communication Information

• Records of your communications with us via live chat and email
• Complaints and feedback

viptek uses your information only for legitimate and specific purposes. Those purposes are described below:

2.1 Account Management and Identity Verification

We use personal identification information to open and maintain your account and to complete the Know Your Customer (KYC) process. This is essential for preventing fraud and ensuring the security of the platform.

2.2 Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. All transactions are protected by SSL encryption.

2.3 Service Improvement and Personalisation

By analysing your usage patterns, we improve your experience and provide relevant offers and promotions.

2.4 Customer Support

Our 24/7 live chat support team uses communication records to help resolve your issues.

2.5 Security and Fraud Prevention

Technical information is used to protect accounts, detect unauthorised access, and prevent fraudulent activity.

2.6 Legal Compliance

Information may be retained to comply with applicable laws and regulations, and to respond to lawful requests from government or regulatory authorities.

viptek does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Partners: Technical information may be shared with trusted technology service providers for platform operations — they are required to maintain privacy standards consistent with this policy.
• Legal Authorities: Information may be disclosed on the basis of a court order or a lawful government request.
• Fraud Prevention: Information may be shared with relevant authorities to detect or investigate criminal activity.

viptek applies industry-standard technology and practices to protect your information. Our security framework consists of the following components:

4.1 Encryption and Data Protection

• SSL/TLS encryption technology is used for all data transmissions
• Stored sensitive information is protected by encryption
• Payment-related information is stored at the highest security level

4.2 Access Controls

• Only authorised personnel may access personal information
• All staff receive privacy protection training
• Access logs are reviewed regularly

4.3 Account Security

• A strong password policy applies to every account
• Accounts are automatically secured when suspicious activity is detected
• A verification process is active for logins from multiple devices

viptek uses cookies and similar technologies on its website. These help improve your browsing experience and maintain service quality.

5.1 Essential Cookies

These cookies are required for the basic functioning of the website — such as maintaining login sessions and security verification. Without them, the site will not work properly.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings, making your experience more convenient each time you log in.

5.3 Analytics Cookies

These cookies are used to review site usage patterns and improve the service. The information collected is analysed in aggregate and is not used to identify any individual.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some functions of the site.

viptek retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For the entire period the account is active and for the legally required period after the account is closed.
• Transaction Records: For the period required under financial regulations.
• Technical Logs: For a limited period for security review purposes.
• Customer Support Records: For a reasonable period after the issue is resolved.

After the specified period, information is securely deleted or anonymised.

You have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the information we hold about you at any time.

7.2 Right to Rectification

If your information is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where a legal obligation exists, some information may be required to be retained.

7.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted.

7.5 Right to Lodge a Complaint

If you believe your information is being used contrary to this policy, contact us directly — we will consider your complaint seriously.

viptek strictly does not provide services to anyone under the age of 21. We do not intentionally collect any information from minors.

An age verification process is active at the time of registration, and identity documents are checked during subsequent KYC verification. If we become aware that a minor has opened an account using false information, that account will be closed immediately and the associated information will be deleted.

viptek may update this Privacy Policy from time to time. For any significant changes:

• A new version with the date of update will be published on this page
• For important changes, a notification will be sent to your registered email address
• Continued use of the platform after changes will be considered acceptance of the new policy

We recommend that you review this policy regularly so that you are always informed about how your information is being managed.

If you have any questions, concerns, or requests regarding this Privacy Policy, do not hesitate to contact us. Our privacy team is always ready to assist you in Bengali.